Our returns and exchanges policy can be found here on our website: https://lovialash.com/pages/returns-policy

If you require any further assistance please contact us on lovia@lovialash.com or click the ‘contact us’ option on our website.

For international orders, we require that you return funds to your original payment method within 10 business days. This time depends on your bank's clearing system.

If you have not received a refund after this time, please contact us at lovia@lovialash.com or click on the “Contact Us” option on the website.

If you are having a problem completing your purchase, please clear your cache and cookies from your device and you should then be able to complete your purchase as normal.

If the amount charged does not seem right or there are two payments showing on your bank for the one order, we ask that you allow a few working days for the payment to be processed and go from pending to cleared on your bank balance. Once the payment is cleared, the correct amount should have been taken.

If your discount code is not working at checkout, please ensure the code is typed in correctly and is applicable for the items in your basket. Products that are already discounted or sale items are not eligible for a further discount.

If you are still having issues with your payment or your discount code, please reach out to us on lovia@lovialash.com or click the ‘contact us’ option on our website. When getting in touch, please ensure the following is provided:

An image/ video showing the issue/ error message you are receiving at checkout
The cost you are querying
The discount code and items you are attempting to purchase