Shipping policy

Shipping Policy (Overseas Warehouse Fulfillment)
Thank you for choosing [OQLash]! We fulfill all orders through our strategically located overseas warehouses to provide you with faster delivery and a smoother shopping experience. Please read the following details carefully. For any questions, feel free to contact our customer support via [support email] or live chat.
1. Order Processing Time
- All orders placed before 2:00 PM (local time of the respective warehouse) on business days (Monday to Friday, excluding public holidays) will be processed and dispatched on the same day.
- Orders placed after 2:00 PM (local time) or on weekends/public holidays will be processed on the next business day.
- Customized or personalized products may require an additional [1-3] business days for processing; specific timelines are indicated on the product detail page.
2. Shipping Destinations & Delivery Timeframes
We currently ship to [target regions, e.g., the contiguous United States, European Union countries, United Kingdom, Australia] from our local overseas warehouses. Estimated delivery times are as follows (excluding processing time):
- [Region 1, e.g., Continental US]: 1-3 business days
- [Region 2, e.g., EU Countries]: 2-4 business days
- [Region 3, e.g., UK]: 1-2 business days
- [Region 4, e.g., Australia]: 2-5 business days
Note: Delivery times are estimates and may be affected by peak seasons (e.g., Black Friday, Christmas) or unforeseen circumstances such as natural disasters, customs delays (for cross-border within regions), or transportation disruptions.
3. Shipping Fees
- Free Standard Shipping: Eligible for orders with a total value of [e.g., $59] or more (after discounts, excluding taxes).
- Standard Shipping Fee: A flat rate of [e.g., $7.99] applies to orders below the free shipping threshold.
- Express Shipping: Available for select regions at an additional cost of [e.g., $14.99]. Express delivery timeframes are [e.g., 1-2 business days] for eligible destinations.
4. Order Tracking
Once your order is dispatched from the overseas warehouse, you will receive a shipping confirmation email with a unique tracking number. You can track your package’s status by:
- Clicking the tracking link in the confirmation email, or
- Visiting the "Order Tracking" page on our website and entering your order number and email address.
Tracking information may take 12-24 hours to update after dispatch, depending on the logistics carrier.
5. Address Accuracy
Please ensure your shipping address is complete, accurate, and includes all necessary details (e.g., apartment number, postal code). We are not responsible for delayed or lost packages due to incorrect or incomplete address information. If you need to modify the shipping address after placing an order, please contact us within 1 hour of order placement; address changes are not guaranteed after order processing begins.
6. Missing, Lost, or Damaged Packages
- If you haven’t received your package within [e.g., 5 business days] of the estimated delivery date, or if tracking information shows the package as delivered but you haven’t received it, please contact us within [7] days to initiate an investigation.
- For lost packages confirmed by the logistics carrier, we offer a full refund or free reshipment (at your choice) after verification.
- If your package arrives damaged or with missing items, please take photos of the package, shipping label, and damaged/missing products, and contact us within [48 hours] of delivery. We will arrange for a replacement or refund upon confirmation.
7. Customs & Duties (For Cross-Region Shipments)
- For shipments within [e.g., the EU, US domestic], no additional customs duties or import taxes apply as the products are fulfilled from local overseas warehouses.
8. Holiday Shipping Notice
During peak holiday seasons (e.g., Thanksgiving, Christmas, New Year), order processing and delivery times may be extended by [1-2] business days. We recommend placing orders in advance to ensure timely delivery. Specific holiday shipping deadlines will be announced via our website and email notifications.