Returns Policy

Return Policy

Thank you for choosing OQ Lash! We are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, our return policy is as follows:

Return Conditions

  • Return Period: You may request a return within 30 days of receiving your order.
  • Product Condition: Returned items must be unused, in their original packaging, and with all tags still attached.
  • Proof of Purchase: Please retain your purchase receipt or order confirmation email for processing returns.

Non-Returnable Items

The following items cannot be returned:

  • Customized products
  • Used personal care products (e.g., mascara)
  • Discounted items (final sale)

Refund Options

You can choose from the following refund options:

  • Refund to the original payment method
  • Store credit
  • Exchange for another product

How to Initiate a Return

Please follow these steps to initiate a return:

  1. Reply to your order confirmation email, indicating which products you wish to return.
  2. Print the prepaid return shipping label that you will receive via email.
  3. Use the provided label to send all items back to us.

Refund Processing Time

Once we receive your return, it typically takes 5 business days to process your refund. Refunds will be issued through the original payment method.

Contact Us

If you have any questions or need further assistance, please contact us at:

  • Email: [Your email address]
  • Phone: [Your phone number]

Thank you for your support and understanding! We hope you continue to enjoy our products. This template provides a clear and concise return policy tailored for OQ Lash, ensuring customers understand their rights and the process involved. Feel free to customize any sections further as needed!