Returns Policy
Return Policy
Thank you for choosing Lovialash! We are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, our return policy is as follows:Return Conditions
- Return Period: You may request a return within 30 days of receiving your order.
- Product Condition: Returned items must be unused, in their original packaging, and with all tags still attached.
- Proof of Purchase: Please retain your purchase receipt or order confirmation email for processing returns.
Non-Returnable Items
The following items cannot be returned:- Customized products
- Used personal care products (e.g., mascara)
- Discounted items (final sale)
Refund Options
You can choose from the following refund options:- Refund to the original payment method
- Store credit
- Exchange for another product
How to Initiate a Return
Please follow these steps to initiate a return:- Reply to your order confirmation email, indicating which products you wish to return.
- Print the prepaid return shipping label that you will receive via email.
- Use the provided label to send all items back to us.
Refund Processing Time
Once we receive your return, it typically takes 5 business days to process your refund. Refunds will be issued through the original payment method.Contact Us
If you have any questions or need further assistance, please contact us at:- Email: [Your email address]
- Phone: [Your phone number]